Your Health & Safety – Our top priority
Firstly, we want to thank you for your support during these challenging times. We would also like to assure you that our properties are continuing to welcome guests and members. As a responsible business, we have stepped up on our commitment to ensure that you have a safe and pleasant stay with us. Our teams have put in place safety practices across all properties to protect your well-being as part of our Safe With Us programme.
We have incorporated into the programme the recommendations of the government and public health authorities and it is aligned to industry best practices and accreditation programmes. Our teams are committed to maintaining the highest hygiene and safety standards so that you can have peace of mind when you visit us. For full details on our Safe With Us programme, please click here.
Whilst the Australian government has allowed restaurants and bars across Australia to re-open under the new measures, we are approaching this with caution to safeguard the well-being of our guests. As such, we have limited food and beverage offerings in our properties and we seek your understanding on this. For more information, please visit the hotel’s website or you may seek assistance with the hotel team directly to make alternate arrangements.
We look forward to welcoming you back to our properties.
TRAVEL RESTRICTIONS & BOOKING FLEXIBILITY
As restrictions are gradually easing in various countries, states and cities, we encourage you to check and ensure that you are compliant to travel advisories and local government restrictions pertaining to the destination you are intending to visit.
We understand that the uncertainties that come with the COVID-19 situation can impact the best of travel plans. Please be assured that we have updated our cancellation policies on hotel accommodation and if you need to make changes to your stay, we can help you.
For hotel information and reservation enquiries, please contact the respective property or our Central Reservations Team at 1300 346 835 or email@example.com.